Our Payment Process

1.Cancellations & Refunds

In the unlikely event that you decide to cancel your project, Sheraspace will not charge you for the services that it has not commenced or processed at the time the cancellation decision is communicated to us. However, for services that have already been paid for or processed or commenced or completed, Sheraspace will be unable to offer any refunds.

Any service/item in the tentative BoQ phase can be modified, replaced or removed prior to placement of your Purchase Order, and hence an invoice being raised. However, Sheraspace will not be able to modify, replace or cancel any items for which a purchase order has been placed and invoice raised. Please be assured that your Project Rep will have each item reviewed and confirmed by you prior to raising an invoice.

Have you any feedback or grievances, please write to [email protected]. We would like to have the opportunity to serve you better by understanding your views.

2.Returns

Sheraspace does not offer the option of returns as we provide services.

3.Price Revisions

In the case that the requirement for a particular service changes, it is likely that the pricing of the service will change.

4.Delays

Delays in making a payment at any stage of a project may cause a delay in the completion time of the project. Changes in requirements are also likely to delay the completion time of the project. Sheraspace will not take any liability for any such delay.

5.Payment

If you are under the age of 18 you need your parent or guardian to be involved in order to make any payments to SpinnerTech.

All payments made by you to SpinnerTech are subject to SpinnerTech Terms of Service.

Credit. You can purchase credits (“Credit”) using any payment method made available to you by SpinnerTech. You agree that you are not relying on the future availability of any feature or product offered through the Service in agreeing to or making payments hereunder.

Credit Balance. Credit Balance is the amount of money that remains at your SpinnerTech account after you used the Services at SpinnerTech. When you intend to use the Service, you must ensure that the Credit Balance of prepayment monies received from you by SpinnerTech is in credit. The amount of such prepayments is at your sole discretion. The Service will be made available to you after the payment is received by a bank account of SpinnerTech.

Foreign Currency. If you pay with foreign currency, you agree that the amount you are eventually credited may vary as a result of foreign currency conversion policies of our third-party payment processors, which you can find at the relevant website or location where you make the actual purchase.

Recurring Charges. If you purchase a service from SpinnerTech on a subscription basis, you agree that this type of Service requires a recurring payment and all payments shall be made by the payment method and payment intervals selected by you at the time you initiate the purchase, until you terminate the subscription. Third Party Payment Processors. We use the services of third parties to process your payments and we require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information.

Payment Through Third Party Services. When you make a purchase within the Application, or the SpinnerTech Site, or the Slash SoftTech Site through third parties, your purchase is also subject to the terms of such third party (including with respect to payment terms, refunds, etc.), and you should read such applicable terms before you decide to complete the purchase. You agree to abide by any relevant terms of service or other legal agreement that governs your use of a given payment processing service and/or method. You also acknowledge that a bank or credit card company may refuse or cancel a transaction and freeze funds up to 14 business days as per the bank/credit card company policy. You also agree to the sharing of information between us and such third-party payment processor for billing related activity.

Credit Card Payments. We accept credit cards only with 3D Secure for payments within the SpinnerTech & Slash SoftTech Site to make your transactions more secure. Payments within the SpinnerTech & Slash SoftTech Site from credit cards without 3D Secure will be rejected, and transactions will not be completed.

Fees and Taxes. You are solely responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your access to and use of SpinnerTech Services.

Using the Service on mobile applications will use some of the data allowance available on the data package to which you have subscribed with your mobile network operator as the case may be. Out-of-country usage may in any event lead to significantly higher costs than regular usage, and you are solely responsible for keeping yourself informed and paying for possible roaming and other applicable charges levied by your mobile network operator.

SpinnerTech may refuse or cancel a transaction at any time in our sole discretion, if we believe it violates SpinnerTech Terms of Service or this Payment & Refund Policy or to prevent financial loss. In cases of fraud or illegal acts, SpinnerTech may cancel or block your Credit Balance.

6.Refund

Except as provided by law, all purchases are final and non-refundable. Taxes are non-refundable. If you believe that SpinnerTech has charged you in error, you must contact SpinnerTech within 30 days of such charge. No refunds will be given for any transaction which is more than 30 days old. When you purchase any digital content or services from SpinnerTech , any right you may have to withdraw from or cancel the purchase will be terminated once the digital content is delivered to you upon your request, and you will not be entitled to claim any refund, except where you believe SpinnerTech has charged you in error. If you use third party services to purchase any of our Services, such purchase is subject to the refund terms of the applicable third party (including with respect to payment terms, refunds, etc.).

SpinnerTech reserves the right to refuse a refund request if it reasonably believes or suspects (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature, or by trying to receive a refund for a non-refundable credit (such as a reward); (ii) that you are in breach of the terms of Policy, SpinnerTech Terms of Service, the Slash SoftTech General Terms & Conditions or the Privacy Policy; (iii) that you are using any of our products fraudulently or that your user account is being used by a third party fraudulently; or (iv) that you purchased your credit through a third party service and the terms of such third party do not allow such refund. This refund policy does not affect any of your statutory rights to pursue a claim.

For all refunds due to an error in your payment amount please email [email protected] , [email protected] quoting your company address, full name, contact number, and reason for requesting a refund. The accounts department will deal with your query at the earliest possible opportunity and may ask for some additional details to process your refund.

Billing Disputes. Any billing disputes raised by you to SpinnerTech will be settled in accordance with the SpinnerTech Terms of Service. A pending billing dispute does not exempt you from timely paying any undisputed amounts that you owe.

7.Sharing Information

We may, if required, share the details of your payment and your Personally Identifiable Data, as defined in our Privacy Policy with third parties, in order to prevent a financial loss to you or us, or to prevent a violation of law.

8.Legal

The general legal terms appearing in the SpinnerTech Terms of Service, Slash SoftTech General Terms & Conditions and Privacy Policy of SpinnerTech also apply to this Policy.

In the event you read this Policy in any language other than English, you agree that in the event of any discrepancies, the English version shall prevail.

9.General

If you have any questions regarding our Payment & Refund Policy, please contact SpinnerTech via our contact page on our website or by sending an email to [email protected] , [email protected] .